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Subscribers get first access to every limited-edition character drop. Join the list and secure your favourite before it’s gone.
Everything you need to know about getting your order and returning it if needed.
We want to get your order to you as quickly as possible. All orders are decorated within 2-5 working days before being dispatched.
Once your order has been shipped, you will receive a tracking notification so you can follow your parcel every step of the way.
Estimated Delivery Times:
Please note that delivery timescales begin from the date of dispatch, not the date of order.
We hope you love your order. However, if something isn't right, we're here to help.
You have 14 days from the date of delivery to request a return, in line with the UK Consumer Contracts Regulations 2013.
To be eligible for a return, items must be:
Please note that return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot accept responsibility for parcels lost in transit.
Once we receive your return, please allow 5-14 working days for it to be processed. Refunds will be issued to your original payment method.
We reserve the right to refuse returns that do not meet the conditions outlined above.
Faulty or Incorrect Items
If you have received a faulty or incorrect item, please contact us as soon as possible within your 14-day return window. In this case, return shipping costs will be covered by us.
Your statutory rights under UK consumer law are not affected by this policy.
never miss a drop
Subscribers get first access to every limited-edition character drop. Join the list and secure your favourite before it’s gone.
One email per drop. No noise. Unsubscribe any time.