Returns, Refunds and Cancellations Policy

We want you to be happy with your order. This policy explains how to request a cancellation, return or refund. Nothing in this policy limits your statutory rights under UK consumer law.

1. Contact us before returning an item

Email support@streetfighterstore.co.uk with your order number and the reason for your request. Please wait for our reply and return instructions before sending an item. Our website does not publish a returns address, so do not send a parcel to an address taken from another website or guessed from a business listing.

2. Change-of-mind cancellations

For most goods bought online, you can cancel your order within 14 days after the day you receive the goods, without giving a reason. Tell us clearly that you wish to cancel. You then generally have a further 14 days to send the goods back. Certain legal exceptions apply, including some personalised or made-to-order goods.

You may inspect goods as you would in a shop. If handling goes beyond what is needed to establish the goods’ nature, characteristics and functioning, a deduction for diminished value may be permitted by law.

3. Condition of returned goods

For a change-of-mind return, please keep the item unworn and unused, with tags and original packaging where possible. These are reasonable handling requests and do not remove your legal rights if an item is faulty, not as described or incorrectly supplied.

4. Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact support@streetfighterstore.co.uk as soon as possible. Include your order number, a short description and clear photographs where useful. We will explain the next steps and arrange a suitable remedy in line with your legal rights.

Under UK law, eligible faulty goods generally have a 30-day short-term right to reject for a refund. Depending on the circumstances and timing, repair or replacement rights may also apply. We will cover reasonable return costs where the law requires us to do so.

5. Refunds and delivery costs

For a valid statutory cancellation, we will refund eligible payments using the original payment method unless you expressly agree otherwise. The refund will include the cost of our least expensive standard delivery option where required; any extra paid for a more expensive delivery option need not be refunded.

For a statutory cancellation, we may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first. Refunds are generally due within 14 days of that point. Your bank or payment provider may take additional time to display the funds.

6. Return postage

For a change-of-mind return, you may need to pay the direct return postage cost if you were told this before purchase. For faulty or incorrectly supplied goods, we will follow the legal rules on return costs. Please contact us before sending anything so we can provide the correct instructions.

7. Exchanges and limited-release products

If you want another size or product, email us to ask whether an exchange is possible. Exchanges depend on stock availability. The store describes some releases as limited and not restocked; this does not remove statutory cancellation or faulty-goods rights.

8. Orders not yet dispatched

If you want to stop an order before dispatch, contact us as soon as possible. We will check whether it can be cancelled. If it has already been dispatched, you may still be able to use your statutory cancellation rights.

9. Contact us

Email: support@streetfighterstore.co.uk

Website: https://streetfighterstore.co.uk/

Returns address: We will provide the applicable return instructions and address after you contact us. The address is not currently published on the website.